We always aim to provide our clients with an excellent service. However, if you have a complaint you are invited to let us know as soon as possible. It is not necessary to involve your solicitors in order to make your complaint but you are free to do so should you wish.
If you are unhappy with the outcome of your complaint, you have the right to complain to the Legal Ombudsman, the independent complaints body for complaints about lawyers. You can contact the Legal Ombudsman at: –
PO Box 6806
Telephone number: 0300 555 0333
Please note that the Legal Ombudsman has time limits within which a complaint must be raised with them. You must complain to the Legal Ombudsman either within 6 years of your barrister’s actions or failure to act OR no later than 3 years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within 6 months of receiving your barrister’s final response to your complaint.
Please see our Complaints Procedure for more information.
A PDF of our Complaints Procedure may be downloaded by clicking here.
Please see the link below which shows the Legal Ombudsman’s decision data: –
The decision data shows which providers were the subject of an Ombudsman’s decision in the previous 12 months and whether the provider was required to give the consumer a remedy.
All of our barristers have professional indemnity insurance cover (of at least £500,000) in respect of all the legal services they supply to the public.